Cancellation, in plain English.
Each venue selects one of three cancellation policies. The policy for a given booking is set when the host lists their venue and is shown again at checkout before you pay. The policy in effect for your booking is the one that controls.
The three policies
Flexible
Policy 01Full refund up to 24 hours before the start time.
- 24+ hours before start
- 100% refund of the booking total.
- Within 24 hours of start
- 50% refund.
- No-show
- No refund.
Moderate
Policy 02Full refund up to 5 days before; 50% within 5 days; nothing within 24 hours.
- 5+ days before start
- 100% refund.
- 24 hours – 5 days before start
- 50% refund.
- Within 24 hours
- No refund.
Strict
Policy 0350% refund up to 7 days before; nothing within 7 days.
- 7+ days before start
- 50% refund.
- Within 7 days of start
- No refund.
Common questions
- How do I cancel?
Open the booking from your account and click “Cancel”. You’ll see the exact refund amount before you confirm.
- How long does a refund take?
Refunds are issued to the original card via Stripe and typically appear within 5–10 business days, depending on your bank.
- Platform fees
The platform service fee is included in the refund according to the policy above; we do not retain fees on cancelled bookings beyond what the policy returns.
- Force majeure
If a venue becomes unavailable due to a government order, natural disaster, or a similar event outside the host’s control, we will work with you to issue a full refund regardless of the policy.
- Disputes
If you and the host can’t agree on a cancellation outcome, open a dispute on the booking page or write to [email protected].